Flank Privacy Policy

Legal OS GmbH ("Flank", "we," "our," or "us") is committed to protecting the privacy of our customers and their users. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our product.

1. Information We Collect
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We collect and process the following types of personal data on behalf of our customers:
• Name: We collect the names of chat users and admin users to personalize the user experience and facilitate communication.
• Email: We collect the email addresses of chat users and admin users for authentication, communication, and account management purposes.
• Role (optional): We collect the role of users, if provided, to better manage user permissions and access within the platform.
• Free Text Fields: Any data that our users proactively enter in free text fields. This may include additional personal information voluntarily provided by the users.

2. How We Use the Information
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We use the personal data we collect for the following purposes:
• To Provide and Improve Our Services: We use the collected data to operate, maintain, and improve our product and services.
• To Communicate with You: We use email addresses to send important notifications, updates, and other communications related to the service.
• To Ensure Security: We use the collected data to verify the identity of users and ensure the security of our services.
• To Analyze Usage: We may use the data to analyze usage patterns and improve the functionality and user experience of our product.

3. Data Sharing and Disclosure
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We do not share personal data with third parties except in the following circumstances:
• With Service Providers: We may share personal data with third-party service providers who assist us in operating our product and providing services to our customers. For the avoidance of doubt, where Google Workspace APIs are utilised, these are not used to develop, improve, or train generalized AI and/or ML models.
• Legal Requirements: We may disclose personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal data may be transferred to the acquiring entity.

4. Data Security
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We implement appropriate technical and organizational measures to protect the personal data we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention
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We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights
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Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your personal data. To exercise these rights, please contact us at legal@getflank.ai.

7. Data Processing Agreement (DPA)
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For more detailed information about how we process personal data on behalf of our customers, please refer to our Data Processing Agreement (DPA) available at: https://www.getflank.ai/data-processing-agreement.

8. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

9. Contact Us
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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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Legal OS GmbH
Köpenickerstraße 145
10997 Berlin
Germany
Tel.: 017623638417
E-Mail: lilian@getflank.ai
Website: www.getflank.ai

Last Updated: July 2024